Which of the following is considered nonverbal communication?

Which of the following is considered nonverbal communication?

• A. Listening to the client
• B. Eye contact
• C. Using polite words
• D. Asking questions

Answer: (B)

Eye contact communicates attention and engagement without using words. In a salon setting, maintaining appropriate eye contact shows you’re actively listening and present with the client, which helps build trust and comfort. The other options rely on spoken language or verbal interaction—speaking polite words, asking questions, and listening to the client all involve words or verbal responses. While listening is important, it isn’t a pure nonverbal cue like eye contact.

Eye contact communicates attention and engagement without using words. In a salon setting, maintaining appropriate eye contact shows you’re actively listening and present with the client, which helps build trust and comfort.

The other options rely on spoken language or verbal interaction—speaking polite words, asking questions, and listening to the client all involve words or verbal responses. While listening is important, it isn’t a pure nonverbal cue like eye contact.